FAQ

Q: Are you trading company or manufacturer?
A: We are professional factory for electric motor with our own export license.
Q: How about the quality guarantee period?
A: Yes, we have passed the CE and CCC certification, ISO9001, ISO14001, ISO45001, CE, Reach, RoHS, CCC (China Compulsory Certification), IPMS, CHINA ENERGY LABEL.
Q: Do you offer ODM & OEM service?
A: Yes, we can custom design for specific application.
Q: What Is Your Main Products?
A: IE3 Premium Motor, IE4 Super Premium Motor, Single Phase Motor, FRP Fan Motor, Negative Pressure Fan Motor, Cooling Fan Motor, Exhaust Fan Motor for Cowshed, Portable Cooler Motor, Vertical Pump Motor, Acid and Alkali Resistant Chemical Pump, Washer Motor, Special Motor for Woodworking, Permanent Magnetic Synchronous Motor, PMF Series Permanent Magnet DC Brushless Fan Motor (IE4, IE5), STPM Series Variable Frequency and Variable Speed Permanent Magnet Synchronous Motor (IE4, IE5), STYD Series Asynchronous Starting Permanent Magnet Synchronous Motor (IE4), PMZ/TYDZ Series Permanent Magnet Energy Saving Motor for Fishpond Aerator (IE4, IE5), PMQ Series Permanent Magnet Brushless DC Motor for Cleaning Machine (IE5) etc.
Q: What is your main market?
A: Domestic Market, Eastern Europe, Southeast Asia, Middle East, Africa, South America, Western Europe.
Q: What Price Term We Can Work?
A: FOB, CNF, CIF, DAP, CPT, DDU.
Q: What is our main seaport of loading?
A: Ningbo, Shanghai.
Q: When can I get the quotation?
A: We usually quote within 24 hours after we get your inquiry.
Q: How Can I Get a sample to check your quality?
A: After price confirmed, you can require for samples to check quality. If you need the samples, we will charge for the sample cost. But the sample cost can be refundable when your quantity of first order is above the MOQ.
Q: How to Order?
A: Send inquiry to our sales department by email → receive our quotation → negotiate details → confirm the sample → sign contract/deposit → mass production → cargo ready → balance/delivery → further cooperation.
Q: How to Confirm the Payment?
A: We accept payment by T/T, LC, Western Union, PayPal, the other payment ways also could be accepted, please contact us before you pay other payment ways. We can discuss that together to help our business established on win-win base.
Q: Which Shipping Way is Available?
A: DHL, UPS, FedEx, TNT, EMS, China Post, Airline, Sea, Trian are available. The other shipping ways are also available, please contact us if you need ship by the other shipping way.
Q: How Long is the Delivery [Producing] and Shipping?
A: Delivery time depends on the quantity you order. Usually, it takes 15-25 working days.
Q: My Package Has Missing Products. What Can I Do?
A: Don’t worry, please contact with us without hesitation and we will confirm your order with the package contents and make up for that ASAP.
Aftersales Service:
If you find any defective accessories first time, we will give you the new parts for free to replace in the next order, as an experienced manufacturer, you can rest assured of the quality and after-sales service.
SIVO motor is a professional manufacturer and exporter that is concerned with the design, development and production of motors. We are located in Taizhou city, with convenient transportation access. All of our products comply with international quality standards and are greatly appreciated in a variety of different markets throughout the world.
We have over 250 employees, an annual sales figure that exceeds $30 Million and are currently exporting 50% of our production worldwide. Our well-equipped facilities and excellent quality control throughout all stages of production enables us to guarantee total customer satisfaction. As a result of our high-quality products and outstanding customer service, we have gained a global sales network reaching European.
If you are interested in any of our products or would like to discuss a custom order, please feel free to contact us. We are looking forward to establishing successful business relationships with new clients around the world in the near future.

Yours Sincerely,
SIVO MOTOR